Slow searches
Generic recruiters treat a CSM like any other role. The search drags on while your team covers the gap and customers wait.
Recruiting for B2B SaaS
Customer Success and Support hires for B2B SaaS, without the retainer.
RedPine finds, vets, and presents candidates for your CSM, onboarding, and support roles. You pay 20% of first-year base salary, only if you hire.
The problem
Hiring for Customer Success is harder than it looks.
These are the people your customers talk to every day. Getting the hire right matters, and most searches aren't built for it.
Hard to vet
A polished resume won't tell you who can calm an upset customer, run a clean onboarding, or spot churn before it happens.
Costly misses
The wrong hire in a customer-facing seat costs you renewals, trust, and the time it takes to start over.
How it works
Four steps from open role to signed offer.
- 1
Intake call
A 20-minute call to learn the role, your customers, and what great looks like on your team.
- 2
Search and vetting
We find candidates and screen them for what matters in CS: empathy, product sense, and follow-through.
- 3
Shortlist
You get a short list of vetted candidates with clear notes on why each one fits. No resume dumps.
- 4
Hire and guarantee
You interview and decide. You pay only if you hire, and every placement has a 90-day replacement guarantee.
Roles we place
The people behind a great customer experience.
Customer Success Managers
Owners of the relationship who drive adoption, renewals, and expansion.
Onboarding / Implementation Managers
People who get new customers live fast and set them up to stay.
Customer Support Reps
Clear, patient problem-solvers who turn tickets into trust.
Intake Specialists
Organized first responders who route requests and keep nothing slipping.
Why RedPine
A recruiter that speaks CS.
Built by CS people
We've worked in Customer Success and Support ourselves, so we know the difference between a good talker and a great CSM.
Focused niche
We only place Customer Success and Support roles at B2B SaaS companies. That focus is the point.
No upfront risk
No retainer and no deposit. If you don't hire, you don't pay.
Clear process
You always know where your search stands and what happens next. No black box.
Pricing and guarantee
Simple pricing. Real protection.
Our fee
20% of first-year base salary, contingency only
No retainer. Nothing upfront. You pay only if you hire.
90-day replacement guarantee
If a hire we placed doesn't work out in the first 90 days, we find you a replacement at no extra fee.
FAQ
Common questions.
Don't see yours? Ask it on a quick intro call.
Get started
Let's fill your next CS seat.
Book a quick intro call, or send us the role and we'll get back to you.
Book a 20-minute intro call
Tell us about the role and your team. Pick a time that works for you.
info@hireredpine.comSend us a role
Email us the basics: your name, company, and the role you're hiring for. No commitment.